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Q: how to write a memo to staff about toilet cleanliness ?

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To be effect in training on the quality of customer service, donot lecture, share the day in and day out experience of the staff with their most difficult and irate cusotmers. From there, start brain stroming, the root casue and the areas of improvement will automaticaly revealed. Secondly, let the staff do their best and worst moment as customers of any other orgaisation(including supermarkets)sync both, it will give lots of practical idea to your team. This way, the training would make many people speak and be free. At the end atleast 15% of impact of the training they will be carry on atleast for a year


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Why reinventing the bicycle? You can buy low-flush toilet for $350. Or, if this is TOO much, insert so-called "water saver" inside the flush tank - basically it's a plastic bag that replaces some water in the tank, limiting its volume.


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Read and watch as many official material as you can. Write down lines or type 'em in the notepad if you have to


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